IMPORTANT NOTICE

NEON RUN 2020 : RUN AGAINST CANCER CANCELLED DUE TO COVID-19

Dear participants of Neon Run 2020: Run Against Cancer

It is with great regret to inform you that, due to the COVID-19 pandemic, Neon Run 2020: Run Against Cancer is officially cancelled. This decision was made to avoid crowds in compliance with recommendations from Ministry of Health (MOH) and the postponement of the run was not anticipated.

Our paramount concern has always been the safety and wellbeing of our participants and our committee members. Thus, in view of the concerning surge in recorded cases of COVID-19 in Malaysia, we have decided that it is in the best interests of all parties to cancel the event this year.

We deeply regret that Neon Run 2020 cannot be completed as planned. However, all the entitlements will be distributed out to all participants by delivery services.

Due to the pandemic, the production rate for our race kit has been delayed. Therefore, we would like to ask for your patience and we will inform you of any updates as soon as possible.

We would like to assure everyone that we are not profiting from this unfortunate cancellation and should there be any profit, it will be forwarded to the National Cancer Society of Malaysia as donations.

As per clause 1.1 of the Terms and Conditions, refunds are not applicable. We thank you for your kind understanding on this matter.

We apologize for the inconveniences caused and once again, we are grateful for the understanding and support from all participants. Please stay tuned for further updates.

For any inquiries, please do not hesitate to leave us a message on our Facebook or Instagram pages, drop us a message on our website at http://www.neonrunum.com, or email us via info@neonrunum.com.

Thank you.

 

 

Sincerely,
Organizing Committee          
Neon Run 2020: Run Against Cancer

FAQ

Can I get a refund?


As per clause 1.1 of the Terms and Conditions, refunds are not applicable. Hoever, the race kit will be delivered as soon as possible.




When will I get the race kit?


Due to the pandemic, the production rate for our race kit has been delayed. Therefore, we would like to ask for your patience and we will inform you of any updates as soon as possible.




Can I update my residential address?


No worries! You will be contacted by our crew before the delivery is made. Kindly inform the crew regarding the address update when you are being contacted.





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